We know you work hard and, for a business owner, every dollar counts. There are no guarantees when it comes to marketing your business, but our goal is to help you succeed and get value from the leads you purchase.
You may a request a refund for a lead from the chat page with that customer, anytime.
How to request a refund:
- Log into your account
- Go to your Messages page
- Use the filters to find the customer you are looking for
- Click on the customer to get to the chat page
- Click the "..." menu at the top right of the chat page next to the green status.
- Choose Report
Our team does their best to manage reports within 48 hours. You will be notified via email when a refund is processed.
That said, there are some issues that quality for refunds and some that do not.
When to request a refund
We don’t issue refunds just because a customer didn’t hire you. Once the customer contacts you, the job is yours to win. While we can't guarantee results or return on investment, we are willing to offer assistance to help you make the most of your investment.
If you experience one of the situations below, let us know and we'll issue a refund:
The customer's job changes significantly
If a customer contacts you and their job is drastically different than their initial request let us know. For example, if the job is in a completely different location, or its a job you don't offer email us.
A customer's job violates our Terms of Service
We verify and check every lead that is submitted and make sure it doesn't violate our terms of service. If you found a job or customer that violates them please email us and report the customer. For example, this could be a job from a business looking for employees, or a minor.
Invalid phone number
We require that all leads have a phone number. We do our best to ensure those numbers are valid and accurate, but sometimes a bad number gets through. If you run into a bad customer phone number, please report that lead for a refund.
Customers first respond is a clear "no"
For opportunities, you are charged only if the customer responds to your quote. If their initial response is a clear "no", then you should report that lead for a refund.
Keep in mind:
- You must let us know within 30 days to qualify for a refund
- Save all the information you can including conversations with the customer to share with us
- Refunds will appear immediately in your account balance after we approve them.
There may be other situations where we can give you a refund. We can’t offer refunds for everything, but we'll do our best to be reasonable and fair. Contact us directly to request a refund.
Requesting a refund to your original payment method
Refunds for leads that you reported are add to your account balance to cover future leads. You may request a refund back to your original payment within 14 days of receiving a refund to your account balance.
To receive a refund back to your original payment method, you must still have the balance in your account. If you already used the refunded balance, we are unable to issue a refund for it.