Update personal information

How to update my personal information

In order for us keep your account secure, it's important that you keep your personal information up to date.

To update your personal information, you can follow these steps:

  1. Log in to your account
  2. Click on your name (in the top right corner).
  3. Select Settings
  4. Click Account
  5. On this page, click on the information you'd like to update
  6. Update the information in the prompt
  7. Click Save Changes

How to update my legal name

At some point you may need to update your legal name. Here’s how:

  1. Send an email to support@thervo.com from the email address on your account
  2. Let us know what to change and why you need to make the change
  3. Attach a photo of a government issued ID or passport, proof of court-approved name change, or a copy of a marriage of divorce certificate.
  4. We'll review the details and confirm your change within 3 business days. 

Still need help? Contact Us Contact Us